Services

Directorate: Consumer Protection

Service Offerings:

• Protect consumers from unfair business practices
• Provide information on Consumer rights and responsibilities
• Provide Consumer advice
• Handle consumer Complaints
• Adjudicates on consumer cases to ensure redress (Consumer Court)

How to Lodge your complaint

Complain to the branch manager or customer care office of the business concerned before asking the Consumer Protection Office to intervene. The office has trained staff (investigators) to help resolve your complaint and advise you on your rights as a consumer.

Ways of Complaining

• In Person
  Put your complaint in writing so that you can hand it over to the person you spoke to.
• Telephone complaints
  First find out if there is a toll-free helpline you can call. If not, call the head office and ask to speak to the person in charge of consumer complaints or customer service.
• Complaint by letter
  Address the letter to the Managing Director or Chief Executive Officer.

For more information contact:

• Ermelo: 017 8114830
• Nkangala: 013 947 2240
• Bushbuckridge: 078 842 644
• Witbank: 013 692 7934/5848
• Nelspruit: 013 766 4943

Directorate: Business Regulation

Service Offerings:

• Regulate gambling and betting activities in the Province (Mpumalanga Gambling Board)
• Implement business licensing and trading hours legislation (Mpumalanga Liquor Authority)
• Create awareness on the effects of liquor and gambling (Consumer Education)

For more information contact:
Ms B Mabaso
Tel: 013 766 4112
Fax: 013 766 4614
E-mail:Ibmabaso@mpg.gov.za

Directorate: Trade and Investment Promotion

Service offerings:

• Develop and implement the Mpumalanga Export Strategy
• Provide information, advise on export trade opportunities and export awareness campaigns
• Monitor the value of exports and investment through the implementation of the Export and Investment Strategies
• Implement Bilateral Trade and Investment Initiatives
• Develop and implement the Mpumalanga Investment Strategy
• Facilitate the participation of emerging exporters at trade shows and trade missions in collaboration with the Mpumalanga Economic Growth Agency
• Assist companies to register as exporters/importers
• Assist in preparations for international fairs as and when requested by the Dti

For more information Contact:
Head Office
Mr Andre van Niekerk
Tel: 013 766 4181
Cell: 082 816 6907
E-mail: Avanniekerk@mpg.gov.za

Ehlanzeni Regional Office
Mr. SW Dlamini
Tel: 013 766 4834/4806
Cell: 0795455 391
E-mail: WisemanD@mpg.gov.za

Gert Sibande Regional Office
Ms. T Marwala
Tel: 017 811 3944
Cell: 083 925 1687
E-mail: TMuthige@mpg.gov.za

Directorate: Strategic Initiative

Service Offerings:

• Support infrastructure projects

For more information Contact:
Mr Andre van Niekerk
Tel: 013 766 4181
Cell: 082 816 6907
E-mail: Avanniekerk@mpg.gov.za

Directorate: Sector Development

Service Offerings:

• Establish and support Industrial Development hubs

For more information Contact:
Tel: 013 766 4534 / 4462
Fax: 013 766 4614